ORDERING ONLINE
ORDER CUT OFF
Time :11:00 PM
Timezone: (GMT-08:00) Pacific Standard Time (Los Angeles)
Handling time (days): 1-5 Fulfilled: Mon – Sat
Transit time (days): 6-15 Shipped: Mon – Sat
Total delivery time: 7-20 business days
PAYMENT
We accept PayPal, Visa, Mastercard, American Express, or Discover as forms of payment. If you would like to use an alternative form of payment such as a wire transfer, or purchase order, email us at info@memats.com.
ONLINE ORDER STATUS (TRACKING INFO AND MORE)
When you place an order with us, you will receive a link that will allow you to track that order. Once your order ships you will receive another email with tracking information (if available).
CONFIRMATION OF ORDERS
After placing an order you will get a confirmation email within 10 minutes. If you place an order with us and don’t get a confirmation email check your “junk” mail folder – it will probably be in there; otherwise, shoot us an email and we’ll get you set up.
The order needs to be accepted by ME Mats before the order is fulfilled. The acceptance process occurs after the customer’s payment method has been authorized and debited. In some rare cases of errors in inventory, product, or pricing information on the website; orders may be refused by ME Mats. In these cases, ME Mats will fully refund the order, cancel the fulfillment, and notify the customer.
TAX
As an online retailer accepting and shipping orders across the world, you may be charged some taxes in your region. If you need us to provide relevant invoices, please request them through email.
PRICE MATCHING
We offer a Price Match option on almost any product. We do reserve the right to decline to match a price, but in most cases, we will honor price match requests with other websites.
In order to qualify for a price match consideration, the following conditions and rules must be met:
1) The product must be in-stock and ready to ship that day on the lower-priced site. Backorders will not be matched and we do not match prices on items that are out of stock.
2) The item must be EXACTLY the same as the product you want to order from us. Same color, size, model, etc.
3) Coupons and promotional codes may not be used with price matches, either from our site or from a competitor’s coupon.
4) Shipping prices will be met as well in the event that the lower-priced site has a more expensive shipping charge.
5) The product must be orderable online. Online advertisements are not honored unless the product can be ordered online through a secure server with a functioning shopping cart.
6) The price match must be completed BEFORE you order the product from us. No price match requests will be honored on items that have already been ordered and/or shipped.
If your request for a price match meets all the above guidelines, feel free to give us a call and we’ll let you know if we can match the price! 99.9% of the time we will.
SHIPPING
WHERE WE SHIP
Currently, we almost accept global orders, please give us email and we can certainly arrange to ship your order to you. *For a few countries we reserve the right to charge additional shipping fees if necessary – we will email you if this is the case.
The shipping price provided is an estimate that is accurate in most cases. To certain remote locations, the shipping cost may need to be altered and the customer will be contacted to either collect the additional amount or cancel the order with a full refund.
FREE SHIPPING
Free shipping is offered for all orders, however, some of the larger items will incur a heavy item handling charge. If this charge is applicable, we will discuss it through email.
DELIVERY TIMES
Standard international express delivery usually takes 7-20 days, Please contact us separately via email for confirmation in a few remote countries and regions We are not responsible for shipping delays that are a result of credit card/billing problems, product availability delays, or order changes made after the order has been placed. Please refer to the individual product pages for lead times. If you would like expedited shipping, please choose that online or give us an email and place your order over the email.
METHOD OF DELIVERY
The majority of items are shipped via YunExpress FedEx Ground USPS or UPS, but for larger items, we might use specialized freight carriers.
IS YOUR WEB SITE SECURE?
Shopping with your credit card with memats.com is guaranteed to be safe and secure.
We take extensive steps to process thousands of Internet transactions securely and safely. Our secure server software (SSL) is the industry standard for securing credit card transactions over the Internet.
This software encrypts all your personal information into an unrecognizable code that is securely transmitted from you to us. When this encrypted information reaches our secure server, we translate it back to its original form and store it safely offline and inaccessible through the Internet.
To continue our commitment to your security, every credit card processed is run through an address verification process to verify that the card is registered to the billing address on the order.
We are dedicated to providing you with a secure, worry-free shopping experience.
CAN I ORDER OVER THE EMAIL?
Absolutely! We understand it’s sometimes easier to connect to a “real person” when placing an order. Email: info@memats.com